Online Casinos In Canada and the technology behind them (Part 2)

E-commerce technology and call center support

In addition to choosing a provider of high-quality gambling software and choosing a game title, there are technologies related to secure online payment setup, website design, marketing and promotion, and customer care services.

The first requirement is a web server that will usually function through Windows or Linux platforms. Depending on the architecture and scope of the business, this could be a dedicated server for the casino or space hosted on a third-party server.

In either case, the webserver requires the server software to handle tasks such as communication and website access. This could be a popular application like Apache or Windows IIS.

Other web tools will be required to design and build user interfaces and backside. There will be HTML text editors, a graphic authoring suite, and a content management system (CMS).

The technology used in online casinos is complicated

Also, there will be a database containing all the necessary business data along with a database management system (DBMS), with technologies such as PHP and MY SQL used respectively for control.

Communication between website and database

Communication between website and database and allows multi-user access. Other technologies will be required to handle the site’s network connectivity needs (eg downloads) and to ensure the site is compatible with all popular browser platforms.

Once a secure website has been built, a casino operator will need to use software-based applications. This is to manage the various marketing and promotional activities.

They are necessary to bring in some traffic Web access for online casinos. And once the traffic is secured, further web analytics applications will be required. This is to analyze and optimize factors such as future website marketing and performance.

Many online casinos can offer similar gaming opportunities. However, their attention towards customer care is often an important means of differentiating the quality of service they offer. Some aspects of customer care, such as loyalty and personalization programs, can be handled by the CRM application.

Besides, customer support software will likely be required to centrally handle tasks such as means of online chat and email responses, and possibly provide telephone support.